NFLShop Reviews

I ordered a simple hat, for $34.99 on May 10th 2023, they charged my card, and I still haven’t even received a verification that my order was in fact received or any form of shipping information. I have emailed their customer support team each month….and not a single response. STAY AWAY FROM THIS COMPANY! Such a scam!

I ordered a signed Cooper Kupp jersey on February 14th, because I was contacted to see if I wanted one, I wanted it for my husband and I still have not received it and have been told that it would be sent out by 5-10-22 and still nothing. I was really hoping to get a response, but I guess that won't be happening ?

I bought a signed Cooper Kupp Jersey. When it arrived it was damaged and I was very disappointed. Upon contacting customer service, Fanatics was very helpful, sent me a replacement right away and a prepaid return envelope. I appreciate them helping me square this away and I am very excited with the finished product. Cristin was Professional/diligent entire time, treated the customer right, is great at customer service.

Shifty store still have not received my order but it said it was delivered

Shakira is a great employee and helped me greatly with my order!

Cristin, Fan Services Advocate rocks! She was super helpful, very friendly and was able to help me with my unusual return request. I wouldn't hesitate buying from this store. The Fanatics experience has been great!

I spent 64.99 (including shipping) on a shirt from NFLshop via a Facebook ad. (Mistake 1), delivery was tossed at the front door of a very busy building, thankfully no one took the package. (Mistake 2). The shirt wasn't what I expected in fit and material. I returned the shirt to find that my refund would be $47 so it cost me $17 and I ended up with nothing. Not what was presented, no response to my feedback from the company.

I ordered A shirt after this years superbowl which was 2 months ago. Im still waiting. My last time ordering from them. Customer service sucks!

If I could give 0 stars I would... I ordered a jersey for my husband's birthday and it was the wrong size and was definitely not authentic as advertised! They do not offer refunds, for well any reason. I will take accountability I should have done my research! Do not buy fromm this "company"

Ordered a shirt weeks prior to superbowl,
Its now been 4 weeks since, still no arrival and expected delivery date was 18 days ago.
Tried to make a complaint, got a bot answering online who just keeps stating, expected 18 days ago,
Other option is send a letter, or call them...
On hold for 2 hrs (on international call costs) no answer, dont really give you any option.

Antonio provided me with excellent customer service!
He acknowledged the human error at NFLShop.com and politely provided a solution to the authenticity verification problem.

I wanted to thank Matthew for all of his help and kindness resolving my issue. He was a great help!!!

I bought 2 products and only one arrived. I paid 88 euros and I'm angry. Customer service is absent. Real thieves. Never again with these scammers

Shakira was great and very Professional. Shakira answered all my questions and addressed my concerns. She is a Asset to NFL.Com. If there is a Employee of the month Award, Shakira should receive it. From a Long time Customer.

I want to give Matt an 5 star rating for helping me out with a shipment that needed a signature upon delivery. I explained that Fedex needed a signature, however every time they showed up at my house, I was at work. He was able to have the package be held at a location close to my house, which helped tremendously. He was so professional, nice and attentive. Thank you Matt!